Refund Policy

Last updated: June 19, 2026

Digital product purchases

Premium access unlocks a digital Excel download immediately after a successful payment and transaction validation. Because this is a digital product, we generally cannot offer refunds once the premium download has been unlocked or delivered.

When we will help

Please contact us within 14 days of purchase if you were charged more than once, did not receive a working Paddle transaction ID, cannot access the paid download due to a technical issue on our side, or the product materially differs from its description. We will investigate and, where appropriate, repair access, restore access or issue a refund.

How to request a review

Email easyfinancialmodels@gmail.com with the purchaser email address, Paddle transaction ID or order reference, purchase date and a concise description of the issue. Do not send full card details. We aim to respond within 3 business days.

Payment processor

Paddle processes payments as merchant of record. Any approved refund will be issued through the original payment method in accordance with Paddle processing times. Your statutory consumer rights are not limited by this policy.